Our Policies

• Check in time is 3:00 pm, Checkout time is 11:00 am



• A two (2) night minimum stay is required on all reservations



• A four (4) night minimum stay is required for the 4th of July Holiday and a three (3) night minimum stay is required on Memorial and Labor Day weekends



• A cabin should be reserved with a valid credit card and telephone number, NO EXCEPTIONS



• RESERVATIONS MUST BE MADE BY PERSONS 21 YEARS OF AGE AND OVER



• Guests under 21 years of age must be accompanied by a parent or legal guardian



• NO SHOWS POLICY: Persons who make reservations and do not show up will be charged for the full time booked. This policy applies year-round. NO EXCEPTIONS.



• Crystal Bay Cabins reserves the right to charge (up to but not limited to) a $200.00 cleaning fee plus loss of remaining nights and no refund if:
  1. Smoking has occurred in the cabin
  2. Any evidence of pets in cabins



• Crystal Bay reserves the right to charge full replacement costs for linens, bedding and furnishings found to be missing and/or damaged in the cabins.



• Crystal Bay is for the use of guests renting cabins, only. We do not allow day visitors during the months of June, July and August.

Cancellation Policy

Deposit:

A deposit in the amount of fifty percent (50%) of the total rental is due at time of reservation. The remainder will be charged upon arrival.

Refunds:

If you are unable to honor your reservation, deposits will be refunded, less processing fees, according to the following schedule:
Cabins Non-Holidays: 7 days prior to the start of your reservation.
Cabins Holidays:14 days prior to the start of your reservation.

Processing Fee:

$25 processing fee per cabin for all canceled reservations
$15 processing fee for each reschedule
** (Must be prior to loss of deposit dates) **

Bailey's Crystal Bay on Possum Kingdom | P O Box 1136 | Graham, Texas 76450 | 940-549-1871